MANAGED APPLICATION HOSTING
Your applications.
Managed beyond launch.
Application-aware hosting and operations for business software. Environments, releases, monitoring and recovery arrangements, with responsibilities agreed from the outset.
Discuss application hosting
APPLICATION OPERATIONS
Hosting that
understands
the application.
We consider the application, databases, background processes and storage together, then agree the operational coverage.
Runtime and dependencies
A suitable application runtime, database, background processes and storage.
Configuration and access
Application configuration, dependencies and agreed access controls.
Managed releases
Documented release, change and rollback procedures.
Monitoring requirements
Operational visibility and checks defined for the application.
Backup and recovery
Recovery requirements, responsibilities and verification within scope.
Documented ownership
Clear operating boundaries, responsibilities and handover material.
CONTROLLED OPERATIONS
Clear responsibilities.
Controlled change.
Define the service
We document application dependencies, operational ownership and the activities included in the service. Access, monitoring, support arrangements and recovery responsibilities are agreed explicitly.
Coordinate every release
We plan how releases move between environments, how configuration is managed, and how changes can be reversed or recovered. Verification and review points are part of the operating approach.
ENGAGEMENT DETAILS
Before we begin.
Which applications can we review?
Start with the business application, its runtime, databases, background processes and file storage. The review establishes the technical requirements.
What happens in the first review?
We assess the application and environment, identify dependencies and define the work required before an ongoing service is agreed.
What does the service cover?
Coverage can include environments, releases, monitoring, access and recovery. The responsibilities for each are recorded in the service scope.
How is the application handed over?
Documentation, operational ownership and any continuing service arrangement are agreed as part of the engagement.
